01
Introduction
Xepelin, is a Chilean fintech that provides financial services for small and medium-sized companiesAs part of the Payments team, the UX mission was continuous user feedback to identify product pain points. The focus was on Midcorp and Largecorp customers in Chile and Mexico.
02
Discovery
In the initial phase of this project, we engaged with 15 customers from both Midcorp and Largecorp segments through online meetings to delve into their pain points, motivations, and overall experiences with our product.
03
Problem
A notable pain point emerged during the interviews - users faced challenges when paying international suppliers, an aspect not previously considered in our roadmap. Xepelin's payment options were limited to local suppliers at the time.
04
Solution
In the ideation and prototype phase, we crafted a detailed user experience flow and developed high-fidelity designs using our design system. Through collaborative iterations with the Product Manager, business stakeholders, and developers, we refined the proposal into a comprehensive prototype. After a seamless handoff to development and thorough design QA, we introduced the enhanced international payment functionality in a controlled pilot project. The positive user feedback during the pilot led to a successful rollout of the feature to all users a few months later.
